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| Korg - garantie internationala sau locala? | ||
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| cminor |
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  Registered Member #55
Joined: 30 May 2008Posts: 2802 |
Dupa multele discutii legate de asigurarea de garantie pentru produsele Korg cumparate de afara, m-am hotarat sa trimit un email catre toate site-urile de distribuitori directi (adica cei care au numele de www. xxx KORG .xx si nu sunt comercianti doar... sau reselleri a mai multor firme). iata si intrebarile: "Good day. I had some trouble with a Korg user, when we were talking about Korg’s warranty policy. So now I am conducting a research, to find out the warranty policy for every country that have Korg Distributors. My question is, if you would me kind to answear: - If I have a Korg Keyboard bought in other country, and I show you the receipt, would you repair it as warranty? (if the keyboard is in the warranty period). - Is the warranty localy or international? Best regards. P.S. I do have Korg keyboard, but none of them needs repair. I do this for statistic research and because this “mistery” , I believe, can be solved. I did forward this email only to the ditributors that have korg in the site’s name." "Buna ziua Am avut niste probleme cu un utilizator Korg, cand a venit vorba de politica de garantie a firmei Korg. Astfel, acum conduc o cercetare, pentru a afla politica de garatie a fiecarei tari ce are distribuitor Korg. Intrebarea mea este: daca am o clapa Korg cumparata in alta tara, si va arat chitanta, a-ti repara-o ca fiind in garantie? (daca este in perioada de garantie clapa). - Este garantia locala sau internationala? P.S. Detin clape Korg dar niciuna nu necesita reparatii Fac asta pentru cercetare statistica si pentru ca acest "mister", eu cred, ca poate fi rezolvat. Am inaintat acest mail doar distribuitorilor ce au in numele site-ului scris "korg". Acum: am sa pun rezultatele si apoi raspunsul catorva: 100% din cei ce mi-au raspuns la mail nu asigura garantie decat la produsele vandute local de firma lor. 100% din cei ce mi-au raspuns banuiesc ca e locala peste tot garantia si nu internationala, in cazul lor fiind locala. Raspunsuri (multumesc cu aceasta ocazie tuturor distribuitorilor). "Dear Florin Milian, Please find below our replies to your queries. Best regards, Korg.com.ph - If I have a Korg Keyboard bought in other country, and I show you the receipt, would you repair it as warranty? (if the keyboard is in the warranty period). · No, we will not. Even if the unit is already beyond the warranty period and the owner offers to pay us for our service, we will NOT touch the unit. But this is our policy, and policies may vary between distributors. - Is the warranty localy or international? · It is local." "Dear Mr. Milian! Your research is very interesting, so we would like to participate and get the results, if possible. A&T Trade-Bel, Ltd distributes Korg in Belarus, and the general rule is not to provide equipment, which we didn’t sell, with warranty repair. We provide all the equipment we deliver with our local warranty. If You have any further questions, feel free to ask, please. Best regards, Darya Zalutskaya A&T Trade Belarus" " Dear Mr. Milian, please contact your local distributor regarding warranty. Warranty is only local, depending on the laws in that specific country. If you buy a KORG keyboard in Germany, dealers will offer at least a 2 year warranty. We cannot do any warranty-related repairs, if the product is not bought in germany. Best regards, Christian Knüppel Verkauf -- KORG & MORE Division of MUSIK MEYER GmbH Industriestrasse 20 35041 Marburg - Germany Tel: +49 (0) 6421 - 989 500 Fax: +49 (0) 6421 - 989 530 Internet: LINK: Click aici! "Dear Florin, Thank you for your question. Sorry, I have to tell you you can not use your international warranty in Hungary. We can support you 2 years warranty if you buy products from a hungarian dealer which is distributed by us. If you have got any problem we have got great service department, however you have to pay for the service. I think so it's up to zones, dealers. Maybe there are diferrences in Western-Europe I hope I could help for you. Have a nice day! Zoltan Valyi KORG.hu ZoNA" "Florin, Thank you for your email. Manufactures warranty is only valid in the Country the purchase was made. Thank you, Amy" |
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